What CA Service Catalog services do we need to consider when performing a Disaster recovery test/R

Article Id: 104147
Status: Published
Updated On: 03-07-2018 21:49
Products:
CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:



What are the CA Service Catalog services that we need to startup/shutdown when we are performing a Disaster/Recovery test?

Environment:

CA Service Catalog r14.x, r17.x

Resolution:

The following services will need to be shut down on the Service Catalog server in order to do your DC/DR testing:

  • CA Service Catalog
  • CA Service Accounting

If Embedded Entitlement Manager (EEM) is on the same server, the following services will need to be considered:
  • CA Directory - itechpoz
  • CA iTechnology iGateway

If you are using Process Automation on the same server, the following services will need to be considered:
  • CA Process Automation Orchestrator [C:\Program Files\CA\PAM\server\c2o]