What CA Service Catalog services do we need to consider when performing a Disaster recovery test/R

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

What are the CA Service Catalog services that we need to startup/shutdown when we are performing a Disaster/Recovery test?

Environment

CA Service Catalog r14.x, r17.x

Resolution

The following services will need to be shut down on the Service Catalog server in order to do your DC/DR testing:

• CA Service Catalog
• CA Service Accounting

If Embedded Entitlement Manager (EEM) is on the same server, the following services will need to be considered:

• CA Directory - itechpoz
• CA iTechnology iGateway

If you are using Process Automation on the same server, the following services will need to be considered:

• CA Process Automation Orchestrator [C:\Program Files\CA\PAM\server\c2o]