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'All PAM instances now require External API capability to be licensed' log message
Article ID: 104085
Updated On:
Products
CA Privileged Access Manager - Cloakware Password Authority (PA)
PAM SAFENET LUNA HSM
CA Privileged Access Manager (PAM)
Issue/Introduction
Since upgrading from CA PAM from 2.x to 3.x the following is observed in the session logs:
PAM-CMN-2800: All PAM instances now require External API capability to be licensed. Licensing feature.
PAM-CMN-2800: All PAM instances now require External API capability to be licensed. Licensing feature.
Environment
Release:
Component: CAPAMX
Component: CAPAMX
Resolution
There were some differences between between the older 2.x licenses and 3.x licenses.
Please raise a support case requesting a new license and include the sysinfo file from each appliance.
Please raise a support case requesting a new license and include the sysinfo file from each appliance.
Additional Information
Please refer to the following document on how to download the sysinfo file:
https://comm.support.ca.com/kb/how-can-i-create-the-sysinfo-file-in-pam-3-x/kb000098934
https://comm.support.ca.com/kb/how-can-i-create-the-sysinfo-file-in-pam-3-x/kb000098934
Feedback
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