'All PAM instances now require External API capability to be licensed' log message

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• PAM SAFENET LUNA HSM
• CA Privileged Access Manager (PAM)

Issue/Introduction

Since upgrading from CA PAM from 2.x to 3.x the following is observed in the session logs:

PAM-CMN-2800: All PAM instances now require External API capability to be licensed.  Licensing feature.

Environment

Release:
Component: CAPAMX

Resolution

There were some differences between between the older 2.x licenses and 3.x licenses.

Please raise a support case requesting a new license and include the sysinfo file from each appliance.

Additional Information

Please refer to the following document on how to download the sysinfo file:

https://comm.support.ca.com/kb/how-can-i-create-the-sysinfo-file-in-pam-3-x/kb000098934