Rally - Users: Why a subscription administrator can not find a user?

Products

• CA Agile Central On Premise (Rally)
• CA Agile Central SaaS (Rally)

Issue/Introduction

How come a subscription administrator not finding a user?

Environment

Release:
Component: ACSAAS

Cause

Workspace scope is set to Current Workspace but the user isn't in this workspace.

Resolution

Set Workspace Scope to All Workspaces: