Agile Central - Users: Why a subscription administrator can not find a user?

book

Article ID: 104012

calendar_today

Updated On:

Products

CA OPS/MVS Event Management & Automation CA Agile Central On Premise (Rally) CA Agile Central SaaS (Rally)

Issue/Introduction



How come a subscription administrator not finding a user?

<Please see attached file for image>

User-added image

Environment

Release:
Component: ACSAAS

Resolution

This can happen if the user does not belong the workspace that's being examined. Note in the screen shot in the Question the look up is in the Current Workspace.

If the user has a Default Workspace which is not the Current Workspace, that is either another workspace or an unset default workspace, then it will not be found. 

In this screen shot this user does not have a default workspace set:

<Please see attached file for image>

User-added image

To recover:
- Ensure the user has a default workspace set and that the subscription administrator is set to that workspace.
- Alternatively, change the drop-down scope to 'All Workspaces'.

<Please see attached file for image>

User-added image

Attachments

1558698421829000104012_sktwi1f5rjvs16jd0.png get_app
1558698419894000104012_sktwi1f5rjvs16jcz.png get_app
1558698418006000104012_sktwi1f5rjvs16jcy.png get_app