Process Intances not completely deleting

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Article ID: 103918

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After deleting process instances, process still shows process instances exist under the Initiated Instance column.  Nothing show up in the Initiated tab.

Cause

It was discovered that a sub-process had kicked off the process

Environment

All supported PPM versions

Resolution

Deleted the process using the other process as a sub-process