RA webservice job fails with error: Unable to internalize message

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Article ID: 103907

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

RA webservice soap 4.2.0 job is unable to run. It fails with error: Unable to internalize message as below

2018-03-01 12:23:12 Using URL-endpoint: http://soauatapp.lwc.local:80/soa-infra/services/CCB/CCB0010_MsdGLExtract/MsdGLExtractService
2018-03-01 12:23:12 Request:
2018-03-01 12:23:12 <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:n1="http://www.lwcky.com">
2018-03-01 12:23:12 <soapenv:Header/>
2018-03-01 12:23:12 <soapenv:Body>
2018-03-01 12:23:12 <n1:dateRequests>
2018-03-01 12:23:12 <n1:startDate-YYYY-MM-DD>2018-02-28</n1:startDate-YYYY-MM-DD>
2018-03-01 12:23:12 <!-Optional:->
2018-03-01 12:23:12 <n1:endDate-YYYY-MM-DD>2018-03-01</n1:endDate-YYYY-MM-DD>
2018-03-01 12:23:12 <!-Optional:->
2018-03-01 12:23:12 <n1:override-YorN>Y</n1:override-YorN>
2018-03-01 12:23:12 </n1:dateRequests>
2018-03-01 12:23:12 </soapenv:Body>
2018-03-01 12:23:12 </soapenv:Envelope>
2018-03-01 12:23:12 --------------------------------------
2018-03-01 12:23:12 Call failed.
2018-03-01 12:23:12 Unable to internalize message

Environment

RA.Web.Service.SOAP 4.2.0

Resolution

The issue was found and fixed with RA.Web.Service.SOAP 4.4.2 in RA Web Service SOAP Solution. The Package is available for download at the Automic-Support-Zone (https://support.automic.com).

Hotfix-Description: Web Service Agent SOAP Job fails if an endpoint is called that does not send a one way message.

A problem is fixed where a SOAP Job fails if an endpoint is called that does not send a reply message (one way message).
In this case, the Job fails with the following error message:
com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Unable to internalize message
The parser exception is caused by an empty Content-Type header.