RA webservice job fails with error: Unable to internalize message

Article Id: 103907

Status: Published

Updated On: 25-01-2019 04:38

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

RA webservice soap 4.2.0 job is unable to run. It fails with error: Unable to internalize message as below

2018-03-01 12:23:12 Using URL-endpoint: http://soauatapp.lwc.local:80/soa-infra/services/CCB/CCB0010_MsdGLExtract/MsdGLExtractService
2018-03-01 12:23:12 Request:
2018-03-01 12:23:12 <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:n1="http://www.lwcky.com">
2018-03-01 12:23:12 <soapenv:Header/>
2018-03-01 12:23:12 <soapenv:Body>
2018-03-01 12:23:12 <n1:dateRequests>
2018-03-01 12:23:12 <n1:startDate-YYYY-MM-DD>2018-02-28</n1:startDate-YYYY-MM-DD>
2018-03-01 12:23:12 <!-Optional:->
2018-03-01 12:23:12 <n1:endDate-YYYY-MM-DD>2018-03-01</n1:endDate-YYYY-MM-DD>
2018-03-01 12:23:12 <!-Optional:->
2018-03-01 12:23:12 <n1:override-YorN>Y</n1:override-YorN>
2018-03-01 12:23:12 </n1:dateRequests>
2018-03-01 12:23:12 </soapenv:Body>
2018-03-01 12:23:12 </soapenv:Envelope>
2018-03-01 12:23:12 --------------------------------------
2018-03-01 12:23:12 Call failed.
2018-03-01 12:23:12 Unable to internalize message

Environment:

RA.Web.Service.SOAP 4.2.0

Resolution:

The issue was found and fixed with RA.Web.Service.SOAP 4.4.2 in RA Web Service SOAP Solution. The Package is available for download at the Automic-Support-Zone (https://support.automic.com).

Hotfix-Description: Web Service Agent SOAP Job fails if an endpoint is called that does not send a one way message.

A problem is fixed where a SOAP Job fails if an endpoint is called that does not send a reply message (one way message).
In this case, the Job fails with the following error message:
com.sun.xml.internal.messaging.saaj.SOAPExceptionImpl: Unable to internalize message
The parser exception is caused by an empty Content-Type header.