ITPAM service not starting after installation

Products

• CA Process Automation Base

Issue/Introduction

After installing CA Process Automation with version 4.3 SP02, service not starting..
Found below errors in boot.log:
--------------------------------------------------------------------
INFO [SystemPropertiesInitializer] Initializing System properties for PAM 
ERROR [SystemPropertiesInitializer] SQL Error occurred while preparing properties table due to 
java.sql.SQLRecoverableException: IO Error: Connection reset 
at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:498) 

Environment

ITPAM version: 4.3 SP02

Cause

It is server/environment issue.

Resolution

Add below two lines to c2osvrd.sh and pamactivemq.sh as below and restart the PAM service.

For c2osvrd.sh file:

• Go to <PAM Install Path>/server/c2o/
• Open c2osvrd.sh file
• Add below two lines at the end of section "SVRDEFINES":   

              -Djava.security.egd=file:/dev/./urandom

              -Dsecurerandom.source=file:/dev/./urandom

• Save and close the file.

For pamactivemq.sh file:

• Go to <PAM Install Path>/activemq/bin
• Open pamactivemq.sh file
• Modify ACTIVEMQ_OPTS as below:
  from 
  ACTIVEMQ_OPTS="$ACTIVEMQ_OPTS_MEMORY -Djava.util.logging.config.file=logging.properties" 
  to 
  ACTIVEMQ_OPTS="$ACTIVEMQ_OPTS_MEMORY -Djava.util.logging.config.file=logging.properties -Djava.security.egd=file:/dev/./urandom -Dsecurerandom.source=file:/dev/./urandom" 
• Save and close the file.