ITCM Linux Agent - installation fails - Couldn't create temporary file
Article ID: 103856
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Installation of ITCM Agent on Linux is failing during installation of ca-cs-utils with error
error:
Couldn't create temporary file for %pre(ca-cs-utils-11.2.12235-1001.i386): Success
error:
install: %pre scriptlet failed (2), skipping ca-cs-utils-11.2.12235-1001
Script or command "rpm -i "/tmp/linux_agent_14SP2/ca-cs-utils-11.2.12235-1001.i386.rpm"" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file
/opt/CA/SharedComponents/installer/log/ca-dsm.log.
Couldn't create temporary file for %pre(ca-cs-utils-11.2.12235-1001.i386): Success
error:
install: %pre scriptlet failed (2), skipping ca-cs-utils-11.2.12235-1001
Script or command "rpm -i "/tmp/linux_agent_14SP2/ca-cs-utils-11.2.12235-1001.i386.rpm"" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file
/opt/CA/SharedComponents/installer/log/ca-dsm.log.
Environment
Release: UASIT.99000-12.9-Asset Intelligence
Component:
Component:
Resolution
This error occurs because rpm could not find or create the directory /var/tmp
Check if there is a directory or file tmp under /var
If there is a file with name tmp (/var/tmp), delete it and create the directory tmp :
rm /var/tmp
mkdir /var/tmp
mkdir /var/tmp
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