ITCM Linux Agent - installation fails - Couldn't create temporary file

Article Id: 103856
Status: Published
Updated On: 29-06-2018 12:41
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager
Issue/Introduction:


Installation of ITCM Agent on Linux is failing during installation of ca-cs-utils with error
 

error:
Couldn't create temporary file for %pre(ca-cs-utils-11.2.12235-1001.i386): Success
error:
  install: %pre scriptlet failed (2), skipping ca-cs-utils-11.2.12235-1001
Script or command "rpm -i "/tmp/linux_agent_14SP2/ca-cs-utils-11.2.12235-1001.i386.rpm"" failed with exit code 1.
Reason:         The script or command encountered a problem.
Action:         Find further details in the installation log file
                /opt/CA/SharedComponents/installer/log/ca-dsm.log.

Environment:

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution:


This error occurs because rpm could not find or create the directory /var/tmp

Check if there is a directory or file tmp under /var

If there is a file with name tmp (/var/tmp), delete it and create the directory tmp :
 

rm /var/tmp
mkdir /var/tmp