ITCM Linux Agent - installation fails - Couldn't create temporary file

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Installation of ITCM Agent on Linux is failing during installation of ca-cs-utils with error
 

error:
Couldn't create temporary file for %pre(ca-cs-utils-11.2.12235-1001.i386): Success
error:
  install: %pre scriptlet failed (2), skipping ca-cs-utils-11.2.12235-1001
Script or command "rpm -i "/tmp/linux_agent_14SP2/ca-cs-utils-11.2.12235-1001.i386.rpm"" failed with exit code 1.
Reason:         The script or command encountered a problem.
Action:         Find further details in the installation log file
                /opt/CA/SharedComponents/installer/log/ca-dsm.log.

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution

This error occurs because rpm could not find or create the directory /var/tmp

Check if there is a directory or file tmp under /var

If there is a file with name tmp (/var/tmp), delete it and create the directory tmp :
 

rm /var/tmp
mkdir /var/tmp