System Error accessing the Portlet Filter tab

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

We have a portlet based on Project object. When we access the List Filter Section tab or when we try to add any field to the Filter Layout we get "Error: System error. Contact the system admin".

App log shows:

ERROR 2018-06-19 09:17:04,809 [http-nio-14001-exec-11] niku.xql2 (clarity:admin.com:17857806__B8585E29-FAEC-4E6B-8792-BB841C145342:npt.portletFilterLayout) Internal Processing exception 
com.niku.union.persistence.PersistenceException: 
SQL error code: 1461 
Error message: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-01461: can bind a LONG value only for insert into a LONG column 

Executed: 
UPDATE ODF_VIEW_ATTRIBUTES SET 

Caused by: java.sql.SQLException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-01461: can bind a LONG value only for insert into a LONG column 

at 

Using input: 
{is_virtual=0, col=2, hidden=0, display_order=5, language=en, is_fixed_widget=0, type=browse, section_id=5161172, show_value=1, is_required=0, action_id=null, num_rows=0, is_multi_valued=1, attribute_name=z_size, id=5521600, is_not_equal_xpath=0, image=null, is_presence_required=0, view_id=5149147, num_cols=0, is_editable=1, default_value=<defaultValue value="&lt;defaultValue value=&quot;&amp;amp;lt;defaultValue value=&amp;amp;quot;&amp;amp;amp;amp;lt;defaultValue value=&amp;amp;amp;amp;quot;&amp;amp;amp;amp;amp;amp;lt;defaultValue value=&amp;amp;amp;amp;amp;amp;quot;&amp;amp;amp;amp;amp;amp;amp;amp;lt;defaultValue 

Cause

One of the portlet entries is corrupt on default value attribute.

Environment

Release: All Supported
Component: Clarity Studio

Resolution

Three possible solutions:

Table of Contents

• I. Correct existing portlet using XOG
• II. Correct Existing portlet via UI
• III. Recreate the portlet

I. Correct existing portlet using XOG

1. XOG out the portlet using the attached XOG
2. Find the default value that is very long with values that look like this:
3. Correct the default value to show only <defaultValue value=""></defaultValue>
4. Note the defaultValue tags are used multiple times so we need to make sure we clear the correct ones, and all other tags are properly closed.
5. Save
6. XOG the portlet back in
7. Restart the services

II. Correct Existing portlet via UI

1. Create a new Grid portlet based on the whatever object your current portlet is on.
2. Add the problematic field to the new portlet filter
3. Go to the Fields properties page for this filter field
4. Copy the URL into notepad and change the ID's after object, view_code and portletID to match the portletID of the original portlet having the issue.
5. Paste this modified URL on the browser
6. Enter value for the Filter label, and save.
7. Change the filter to be multi-select, and select defaults.
8. May need to flush the Clarity cache if the portlet still throws an error.

III. Recreate the portlet

Alternative option: Delete the portlet and recreate it from scratch