What does EOS (End Of Support) really mean.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Service Desk Manager
• CA Service Desk Manager - Unified Self Service
• CA Automic Dollar Universe
• CA Automic One Automation
• CA Automic Service Orchestration - Automation Engine
• CA Automic Workload Automation - Automation Engine
• CA Automic Sysload
• CA Automic Applications Manager (AM)

Issue/Introduction

What does EOS (End Of Support) really mean for any Broadcom product.

Environment

Release:
Component: ITSM

Resolution

Basically what it means is: 

• There will be no level 1 technical support (what a customer currently get via assisted cases/tickets) available. Once a product reaches EOS, it is self-service only. Meaning you search online to find available answers/solutions (e.g. in our knowledge base, community posts etc) and use that channel to address whatever is not working or any 'how to' related help that maybe needed. 

• This also means, our sustain engineering and development team(s) will not write any new code fixes or enhancements to the source code once it reaches EOS. All work will be done on an active code line and future release of the product that is in pipeline. 

Additional Information

NOTE:

Customers do have an option to purchase an 'Extended Support' for EOS products though. If interested, we advise customers to work with their local Broadcom Account team to get all the details.