Clarification on what EOS (End Of Support) means around Product support?
Article ID: 103829
Updated On:
Products
Issue/Introduction
What does EOS (End Of Support) mean for Broadcom software support?
Environment
Component: ITSM
Cause
Life Cycle documentation can be found here:
https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/Release-and-Support-Lifecycle-Dates/1911
Which shows Release dates, with End of Support for specific versions, and End of Life for the overall Product.
Resolution
Our goal is for all of our customers to be on a supported release so that you can maximize the value you receive from the product, take full advantage of the latest features and enhancements it has to offer and maintain a more stable and supported system.
When a product version reaches End of Support, you as a client are only entitled to Self-Service support. This includes the Product Documentation (including published Cumulative Patches and HotFixes), our extensive Knowledge Base, and our User Communities.
What this means:
Broadcom Support will assist with issues directly related to upgrades to the latest support release;
Broadcom Support will not provide hands-on troubleshooting for issues specific to the EOS version.
Broadcom Sustaining Engineering will not be providing any fixes that are not already part of published Cumulative and Hot fixes.
Additional Information
NOTE:
Broadcom offers Extended Support intended to extend support for the existing version to bridge any gaps while working through upgrades.
Please contact your Broadcom Account team to discuss.
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