Xtraction error while exporting dashboards

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Article ID: 103814

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

An error is displayed in the Xtraction GUI interface when exporting dashboards to any format type (ex. XLSX, XLS).

"An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator".

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Xtraction Error 2

In debug mode (adding ?debugmode=true at the end of the Xtraction URL -> http://[server]/Xtraction/Flash/Default.aspx?debugmode=true), additional details are displayed:

Ex.:

(mx.messaging.messages::ErrorMessage)#0 
body = (null) 
clientId = "5b390b1f-d52b-410d-956c-849b5f8833a9" 
correlationId = "DD573DDA-5B4F-0896-B17A-468EDD6BCC8B" 
destination = "fluorine" 
extendedData = (Object)#1 
faultCode = "Server.Processing" 
faultDetail = (null) 
faultString = "Object reference not set to an instance of an object." 
headers = (object)#2 
DSId = "bec82529fc3548ffa263218dd5f55f94" 
messageId = "65b5cbf9-e29b-4bc9-ac25-f6efda770343" 
rootCause = (null) 
timestamp = -1650313796 
timeToLive = 0

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X

Cause

This might occur after an Xtraction migration is performed, ie. from 2017.1 to 2017.2.

Environment

Xtraction 2017.2

Resolution

Restart the Xtraction windows service named as:

"Xtraction Task Manager"

Additional Information

If the issue continues to occur after this, please open a case via CA Support online.

Attachments

1558700355896000103814_sktwi1f5rjvs16k3s.png get_app
1558700353778000103814_sktwi1f5rjvs16k3r.png get_app