Error: "To access this service, use a laptop, desktop, or server. You cannot use a mobile device to access this service. The service includes a form with an unsupported component, for example, a table"

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Article ID: 103795

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears when opening a service in CA Service Management Mobile app:

To access this service, use a laptop, desktop, or server.
You cannot use a mobile device to access this service.
The service includes a form with an unsupported component, for example, a table.


 

Cause

The form is using an unsupported item.

Environment

CA Service Management Mobile app 3.x
Service Catalog 14.1 and later

Resolution

Implement the form for mobile app based on the following document:

https://docops.ca.com/ca-service-management/17-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog