Error: "To access this service, use a laptop, desktop, or server. You cannot use a mobile device to access this service. The service includes a form with an unsupported component, for example, a table"
Article ID: 103795
Updated On:
Products
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
The following error appears when opening a service in CA Service Management Mobile app:
To access this service, use a laptop, desktop, or server.
You cannot use a mobile device to access this service.
The service includes a form with an unsupported component, for example, a table.
To access this service, use a laptop, desktop, or server.
You cannot use a mobile device to access this service.
The service includes a form with an unsupported component, for example, a table.
Cause
The form is using an unsupported item.
Environment
CA Service Management Mobile app 3.x
Service Catalog 14.1 and later
Service Catalog 14.1 and later
Resolution
Implement the form for mobile app based on the following document:
https://docops.ca.com/ca-service-management/17-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog
https://docops.ca.com/ca-service-management/17-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog
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