Error: "To access this service, use a laptop, desktop, or server. You cannot use a mobile device to access this service. The service includes a form with an unsupported component, for example, a table"

Article Id: 103795

Status: Published

Updated On: 05-07-2018 23:33

Products:

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

The following error appears when opening a service in CA Service Management Mobile app:

To access this service, use a laptop, desktop, or server.
You cannot use a mobile device to access this service.
The service includes a form with an unsupported component, for example, a table.

Cause:

The form is using an unsupported item.

Environment:

CA Service Management Mobile app 3.x
Service Catalog 14.1 and later

Resolution:

Implement the form for mobile app based on the following document:

https://docops.ca.com/ca-service-management/17-1/en/using/mobility/ca-service-management-mobile-application/verify-the-prerequisites-for-ca-service-management-mobile-application/deploy-mobile-access-for-ca-service-catalog