is there any way to change the default font for web interface in release r17 ? In particular for Chrome browser.
CA Service Desk Manager release 17
As in previous ServiceDesk versions, the Font can be changed via customization by making changes to the corresponding css file.
The out of box css files are located at: NX_ROOT\bopcfg\www\wwwroot\css.
The new font in release 17 is called "CA Sans", there are many variations of that, such as Regular, Bold, etc.
Place your customized analyst_styles.css , in your Test environment in ../site/mods/www/wwwroot/css directory.
Removing the references (in font-family and font) to the CA Sans-Regular and CA Sans-Bold then it is used: (Verdana, Arial, ...) and in the Chrome browser it could be more clear for some end users.
Modify Style Sheets: https://docops.ca.com/ca-service-management/17-1/en/building/building-ca-service-desk-manager/web-interface-modifications/how-to-modify-the-web-interface-using-web-screen-painter#HowtoModifytheWebInterfaceusingWebScreenPainter-ModifyStyleSheets
The changes would only affect the SDM web interface (classic), not the xFlow interface.
Be sure to run "pdm_webcache -H" and clear the web browser cache to pick up the CSS changes.
On 2018-09-11, there is a product enhancement idea that is Under Review by the product development team. You may add your Vote here: https://communities.ca.com/ideas/235738278-sdm-170-web-gui-font