error message caft.dll not found

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Article ID: 103762

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Asset Management job creates after successful processing the message "caft.dll not found" at the very end of the job:

Popup message

amagentsvc.exe - System error: 
============================= 
X This application has failed to start because caft.dll was not found. Re-installing 
the application may fix this problem." 
<OK>

Cause

Not 100% determinated but  It looks like some windows policy/settings is causing this problem.

Environment

Happened on a Win 10 1703 agent with ITCM 14 SP2 but can also happen on other versions of Windows or ITCM

Resolution

Put the CAM path(c:\PROGRA~2\CA\SC\CAM\bin) in the beginning of PATH environment variable