error message caft.dll not found
Article ID: 103762
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
Issue/Introduction
Asset Management job creates after successful processing the message "caft.dll not found" at the very end of the job:
Popup message
amagentsvc.exe - System error:
=============================
X This application has failed to start because caft.dll was not found. Re-installing
the application may fix this problem."
<OK>
Popup message
amagentsvc.exe - System error:
=============================
X This application has failed to start because caft.dll was not found. Re-installing
the application may fix this problem."
<OK>
Cause
Not 100% determinated but It looks like some windows policy/settings is causing this problem.
Environment
Happened on a Win 10 1703 agent with ITCM 14 SP2 but can also happen on other versions of Windows or ITCM
Resolution
Put the CAM path(c:\PROGRA~2\CA\SC\CAM\bin) in the beginning of PATH environment variable
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