CA Identity Portal: Identity Manager Connector Will Not Start

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

The Identity Manager connector in Identity Portal will not start. It shows the following error when trying to start the connector:

ErrorCode: 0, ErrorFamily: GENERAL, Message: com.idmlogic.sigma.backend.BackendException: Error Get all admin tasks BackendMessages: Error: Message:

JBWEB000065: HTTP Status 500 - JBWEB000248: Servlet execution threw an exception

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JBWEB000309: type JBWEB000066: Exception report

JBWEB000068: message JBWEB000248: Servlet execution threw an exception

JBWEB000069: description JBWEB000145: The server encountered an internal error that prevented it from fulfilling this request.

JBWEB000070: exception

javax.servlet.ServletException: JBWEB000248: Servlet execution threw an exception com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:543) com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248) com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100) com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35) 

 

JBWEB000071: root cause

java.lang.NoClassDefFoundError: com/ca/iamframework/webservices/portal/util/JacksonObjectNotNull com.ca.iamframework.webservices.api.utils.JacksonProvider.writeTo(JacksonProvider.java:59) com.ca.iamframework.webservices.api.utils.JacksonProvider.writeTo(JacksonProvider.java:29) com.sun.jersey.spi.container.ContainerResponse.write(ContainerResponse.java:306) com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1479) com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391) com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381) com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416) com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538) com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716) javax.servlet.http.HttpServlet.service(HttpServlet.java:847) com.netegrity.webapp.filter.ConsolePageFilter.doFilter(ConsolePageFilter.java:543) com.netegrity.webapp.authentication.FrameworkLoginFilter.doFilter(FrameworkLoginFilter.java:248) com.netegrity.webapp.filter.LocaleFilter.doFilter(LocaleFilter.java:100) com.netegrity.webapp.filter.ClientExtractFilter.doFilter(ClientExtractFilter.java:35) 

 

JBWEB000072: note JBWEB000073: The full stack trace of the root cause is available in the JBoss Web/7.5.7.Final-redhat-1 logs.

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JBoss Web/7.5.7.Final-redhat-1

, Error Get all admin tasks

Environment

Release:
Component: SIGMA

Resolution

Identity Portal 14.1 CP3 requires Identity Manager to be upgraded to 14.1 CP5 or higher. Once the correct patch level is applied to IM this issue will be resolved.