Why we cannot modify tickets in Pending Approval Status in Unified Self-Service (USS) as in Service Catalog?

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Article ID: 103694

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When Unified Self-Service (USS) is integrated with Service Catalog, the requests in Pending Approval status cannot be modified in USS and can be modified in Service Catalog.

Why we cannot modify requests in Pending Approval Status (and custom statuses) in Unified Self-Service (USS) as in Service Catalog?

Environment

Service Catalog (SC) 14.1 and later
Unified Self-Service (USS) 14.1 and later

Resolution

This is expected behavior as this is not a capability currently supported in Unified Self-Service (USS), only in CA Service Catalog.