Troubleshooting SYSLOAD components: configuration files and logs

Products

• CA Automic Sysload

Issue/Introduction

We recommend that you send us the files listed below when opening a case regarding a Sysload Component like:

• MANAGEMENT SERVER
• TOKEN SERVER
• CONSOLE (Analyst Rich Client)
• PORTAL
• STUDIO
• SOFTWARE DISTRIBUTION SERVER & CLIENT
• ALERT MANAGER
• MONITOR

Environment

Release: AUTYLA99000-1.0-Automic Sysload-ELA
Component:

Resolution

• MANAGEMENT SERVER

The configuration and logs files for Management Server are located in the following directories:

• Database (embedded): "<sysload>\sldmgts\storage\sldat\sld_objects_repository"
• Configuration file (MS*): "<sysload>\sldmgts\sldmgts.ini"
• Logs file (MS): "<sysload>\sldmgts\sldmgts.log"
• Configuration file (CS*): "<sysload>\sldcs\sldcs.ini"
• Logs file (CS*): "<sysload>\sldcs\sldcs.log"

* MS: Management Server & CS: Communication Server

• TOKEN SERVER

The configuration and logs files for Token Server are located in the following directories:

• Configuration file: "<sysload>\sldtkd\sldtkd.ini"
• Logs file: "<sysload>\sldtkd\sldtkd.log"
• License file: "<sysload>\sldtkd'.sldtkd.lic"

• CONSOLE (Analyst Rich Client)

The configuration and logs files for Sysload Analyst Rich Client (Console) are located in the following directories:

•     Console Log: "C:\Program Files\Sysload\console\console.log"
•     Management server/communication log: "C:\Program Files\Sysload\console\sldmscom.log"
•     Configuration file: "C:\Program Files\Sysload\console\sld.ini"

OTHER MODULES : Configuration & Logs files
 

• PORTAL

The configuration and logs files for Portal are located in the following directories:

• Configuration File for Collector Module (agents): C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll.ini
• Log File for Collector Module (main): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll.log"
• Log File for Collector Module (archive): "C:\Program Files (x86)\sysload\spportal\sldppcoll\logs\sldppcoll_weekly_XXXXX.log"
• Configuration File for Collector Module (agents with instance): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll-prof-agtinsts.ini"
• Log File for Collector Module (agents with instance): "C:\Program Files (x86)\sysload\spportal\sldppcoll\sldppcoll-prof-agtinsts.log"
• Log File for API: "C:\Program Files (x86)\sysload\spportal\sldppcollsldapi2.log"
• Web Server: "C:\Program Files\sysload\spportal\sldweb"
• Web Server: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\httpd_error.log"
• Web Server install log: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldinstall.log"
• Web Server log: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldphp.log"
• Web Server configuration file: "C:\Program Files (x86)\sysload\spportal\sldweb\logs\sldphpcli.log"
• Web Server authentication and synchronization tool log file : "C:\Program Files (x86)\sysload\spportal\spptools\sppmsauth.log"

• STUDIO

The configuration and logs files for Studio are located in the following directories:

• Web server main configuration file: "C:\Program Files (x86)\sysload\spstudio\spshttpd\conf\httpd.conf"
• Web server log directory: "C:\Program Files (x86)\sysload\spstudio\spshttpd\logs"
• Apache configuration file: "C:\Program Files (x86)\sysload\spstudio\spshttpd\conf\php.ini"
• Apache log directory: "C:\Program Files (x86)\sysload\spstudio\spswww\logs"

• SOFTWARE DISTRIBUTION SERVER & CLIENT

The configuration and logs files for Software Distribution Server & Client are located in the following directories:

Software Distribution Server

• Database file: "C:\Program Files (x86)\sysload\sdserver\sdwww\data\softdist.sqlite"
• Web server main configuration file: "C:\Program Files (x86)\sysload\sdserver\sdhttpd\conf\httpd.conf"
• Web server logs directory:  C:\Program Files (x86)\sysload\sdserver\sdwww\logs"

Software Distribution Client

• UNIX (Linux, AIX): "/usr/local/sysload/admin"
• UNIX (Solaris): "/var/local/sysload/admin"
• WINDOWS: "C:\Program Files\Common Files\Sysload\admin"
• History of the packages downloaded: "C:\Program Files\sysload\slclient\packages\*.*"
• Main configuration file: "C:\Program Files\sysload\sdclient\sdclient.ini"
• Definition of time periods during which the client can connect to the Distribution Server: "C:\Program Files\sysload\sdclient\calendar.txt"

• ALERT MANAGER

The configuration and logs files for Alert Manager are located in the following directories:

• Log file: "<sysload>\sldald\sldald.log"
• Configuration file: "<sysload>\sldald\sldald.ini"
• Agents list (Objets Monitorés) to minotor: "<sysload>\sldald\agents.txt"
• List of agent type identifiers: "<sysload>\sldald\agenttypes.txt"
• Communication log: "<sysload>\sldald\sldald_com.log"

• MONITOR

The configuration and logs files for SP Monitor are located in the following directories:

• Default installation directory: "C:\Program Files\Sysload\spmonitor"
• Module forwarding SNMP traps to Sysload Monitor: "<spmonitor>\spmadaptor\snmptrap"
• Module forwarding Sysload Analyst events to Sysload Monitor: "<spmonitor>\spmadaptor\spanalyst"
• Embedded SQLite database: "<spmonitor>\spmdata"
• Core engine: "<spmonitor>\spmengine"
• Embedded Apache Web server (with PHP module): "<spmonitor>\spmhttpd"
• PHP runtime used by SPM Engine: "<spmonitor>\spmphprt"
• Miscellaneous tools: "<spmonitor>\spmtools"
• Root of the Sysload Monitor Web site: "<spmonitor>\spmwww"
• Service now configuration and definition files: <spmonitor>\spmwww\config\extensions\servicenow\"
• ServiceNow log files: "<spmonitor>\spmwww\logs\ spm_ext_servicenow.log"
• General log files: "<spmonitor>\sysload\spmonitor\spmwww\logs"

Additional Information

The documentation for Sysload Products is available at this location.