How to get the version of the Asset Management plugin shown in the Agent properties as is missing?

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Article ID: 103653

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

In the DSM explorer when we navigate to a Windows 10 Agent -> (right click) on Properties -> Computer Properties window -> Agent tab we observe that the Asset Management Version is shown as blank.

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Environment

CA-Client Automation R14 SP2
This problem is observed only in Windows 10 Agent machines
 

Resolution

Run this following command on the affected r14 sp2 agent to add the version and run "caf register all" to report the change to the Domain Manager:

ccnfcmda -cmd SetParameterValue -ps itrm/agent/solutions/uam -pn version -v 14.0.2000.255 
 
 
 

Attachments

1558700441228000103653_sktwi1f5rjvs16k51.png get_app