web intelligence applet cannot be loaded

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Article ID: 103648

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Updated On:

Products

CA Spectrum

Issue/Introduction

When using SRM, to customize WEBI reports, we get the error:

"web intelligence applet cannot be loaded, please make sure you have installed a Java virtual machine"

Cause

CABI 4.1.3 needs a 32 bit client to work.  This is documented by SAP here:

https://archive.sap.com/kmuuid2/507d3365-009b-3010-04b0-e5abc8f00c91/SAP%20BusinessObjects%20BI%204.1%20Supported%20Platforms%20(PAM)

Environment

CABI 4.1.3
Spectrum 10.2.3

Resolution

Please install a 32 bit client on the OneClick SRM server.

If after that, you still have problems, you may need to add the server to the trusted sites list:

from Internet Explorer
> Select Tools
  > Internet Options
      > Security tab
           > Go to Trusted Sites
                > Click Sites button

 Add your SAP Business Intelligence hostname to the list.