When using SRM, to customize WEBI reports, we get the error:
"web intelligence applet cannot be loaded, please make sure you have installed a Java virtual machine"
CABI 4.1.3 needs a 32 bit client to work. This is documented by SAP here:
Please install a 32 bit client on the OneClick SRM server.
If after that, you still have problems, you may need to add the server to the trusted sites list:
from Internet Explorer
> Select Tools
> Internet Options
> Security tab
> Go to Trusted Sites
> Click Sites button
Add your SAP Business Intelligence hostname to the list.