IXP would not launch from Browser

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Article ID: 103632

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Updated On:

Products

CA Workload Automation Agents

Issue/Introduction

IXP would not launch from Browser without giving error.
However, when from the IXP server, it runs fine.
 

Environment

IXP version:         11.3.5.5098
OS:  Windows 2008 R2 SP1

Resolution

This usually happens in case of corrupt Java executables (java.exe, javaws.exe) in %SYSTEMROOT%\SysWOW64
To resolve this issue, we can delete these Java .exes from %SYSTEMROOT%\SysWOW64, which let the browser find javaws.exe from the actual (valid) path C:\Program Files\Java\jre1.8.0_171\bin.

If this doesn't resolve the issue, raise a case with CA Support.