ibm_ds_next probe does not obtain the inventory from ibm ds 8000 device

Article Id: 103607

Status: Published

Updated On: 04-07-2018 18:12

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction:

ibm_ds_next probe does not display the inventory for 8000 device even though Test connection is successful

Error captured in the ibm_ds_next.log:

CommandPoolExecutor_0_133, ibm_ds_next] WBEMException: CIM_ERR_ACCESS_DENIED (HTTP 401 - Unauthorized)

Cause:

The ibm_ds_next probe requires a user account with Monitor role in the IBM DS8000 Storage System.

Environment:

ibm_ds_next probe v1.13 with IBM_DS_8000 series

Resolution:

Configured the ibm_ds_next probe with a user that has the Monitor role in the IBM DS8000 Storage System.

See the "Installation Considerations" section in the following link:
https://docops.ca.com/ca-unified-infrastructure-management-probes/ga/en/alphabetical-probe-articles/ibm_ds_next-ibm-disk-storage-system-8000-series-monitoring/ibm_ds_next-ibm-disk-storage-system-8000-series-monitoring-release-notes