ibm_ds_next probe does not obtain the inventory from ibm ds 8000 device

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

ibm_ds_next probe does not display the inventory for 8000 device even though Test connection is successful

Error captured in the ibm_ds_next.log:

CommandPoolExecutor_0_133, ibm_ds_next] WBEMException: CIM_ERR_ACCESS_DENIED (HTTP 401 - Unauthorized)

Cause

The ibm_ds_next probe requires a user account with Monitor role in the IBM DS8000 Storage System.

Environment

ibm_ds_next probe v1.13 with IBM_DS_8000 series 

Resolution

Configured the ibm_ds_next probe with a user that has the Monitor role in the IBM DS8000 Storage System.

See the "Installation Considerations"  section in the following link:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/ibm-ds-next-ibm-disk-storage-system-8000-series-monitoring/ibm-ds-next-ibm-disk-storage-system-8000-series-monitoring-release-notes.html#concept.dita_f9920181ebb2cd28531637a4a16aa2c952a3ae07_InstallationConsiderations