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Informatica RA Agent remains in STOPPED status
Article ID: 103579
Updated On:
Products
CA Automic Applications Manager (AM)
Issue/Introduction
After starting RA Informatica Agent, it remains in a STOPPED status
The following error can be found in the AgentService.log
ErrorMsg: AwE-9999 Internal error
Details: invalid column XML [AGENT, AGENT_DESCR, IP_ADDRESS, ON_LINE, SPOOL_PATH, SLEEP_CMND, OP_SYS, LOGIN_MATCH, USE_REVISIONS, TIME_ZONE, THREAD_SCHED, MASTER_FLAG, AGENT_TYPE, USER_NAME, AGENT_LOGIN, QUEUE, AGENT_LINK, MASTER_LINK, AGENT_STATE, VALIDATION_IP, SO_XML_CLOB, SO_OPER_SEQ, SO_EMAIL, AW_ENVLST_NAME, SO_MACH_LIMIT, CIT_ID]
java.lang.IllegalArgumentException: XML
at com.uc4.be.data.TableData.getValueAt(TableData.java:191)
at com.uc4.be.data.TableData.getStringAt(TableData.java:209)
at com.appworx.server.sql.CommonDB.getAgent(CommonDB.java:950)
at com.appworx.agent.AgentService.getAgent(AgentService.java:2481)
at com.appworx.agent.AgentService.<init>(AgentService.java:493)
at com.appworx.agent.AgentService.main(AgentService.java:1089)
The following error can be found in the AgentService.log
ErrorMsg: AwE-9999 Internal error
Details: invalid column XML [AGENT, AGENT_DESCR, IP_ADDRESS, ON_LINE, SPOOL_PATH, SLEEP_CMND, OP_SYS, LOGIN_MATCH, USE_REVISIONS, TIME_ZONE, THREAD_SCHED, MASTER_FLAG, AGENT_TYPE, USER_NAME, AGENT_LOGIN, QUEUE, AGENT_LINK, MASTER_LINK, AGENT_STATE, VALIDATION_IP, SO_XML_CLOB, SO_OPER_SEQ, SO_EMAIL, AW_ENVLST_NAME, SO_MACH_LIMIT, CIT_ID]
java.lang.IllegalArgumentException: XML
at com.uc4.be.data.TableData.getValueAt(TableData.java:191)
at com.uc4.be.data.TableData.getStringAt(TableData.java:209)
at com.appworx.server.sql.CommonDB.getAgent(CommonDB.java:950)
at com.appworx.agent.AgentService.getAgent(AgentService.java:2481)
at com.appworx.agent.AgentService.<init>(AgentService.java:493)
at com.appworx.agent.AgentService.main(AgentService.java:1089)
Environment
Release: AAMORS99000-9.2-Automic Applications Manager-Oracle - RMS
Component:
Component:
Resolution
This error is commonly seen when the master and remote Informatica agent are not on the same version. The version details can be confirmed as followed.
Please do this for both the master server and the remote agent server the Informatica agent runs on.
1. Log into the servers as the Applications Manager OS user.
2. Run $AW_HOME/site/sosite or %AW_HOME%\site\sosite.bat (Windows) directory to set the Applications Manager environment.
3. Run the command 'sover' without the quotes.
This will provide the complete build version details.
If the version information between the master and remote agent does not match, upgrade the agent or master to a matching version.
Please do this for both the master server and the remote agent server the Informatica agent runs on.
1. Log into the servers as the Applications Manager OS user.
2. Run $AW_HOME/site/sosite or %AW_HOME%\site\sosite.bat (Windows) directory to set the Applications Manager environment.
3. Run the command 'sover' without the quotes.
This will provide the complete build version details.
If the version information between the master and remote agent does not match, upgrade the agent or master to a matching version.
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