Client Automation - Cannot CAF ping from Agent

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

CAF ping fails to another system or Scalability Server but CAM Ping works.

Environment

Client Automation - All Supported versions

Cause

This can happen if different install sources are used or if the DM has deployed packages that were not replaced with custom ones from the DVD after updating the image certificates. You can confirm the issue by comparing the serial numbers in the output of the following command on a working and non-working system:

cacertutil -v

The self-signed certificates will always be unique an not relevant to this check but the other certificates should have matching certificate serial numbers between systems as well as matching subject names.

Resolution

To resolve a repair of the installation using the correct custom certificate install source should be done.  Just rename or delete the \ca\sc\cbb folder and run setup again for the correct source and a new folder with the custom certificates will be made. After this is done that agent should have no trouble communicating again.