After upgrading to the latest version of iOS (11.4) the CA Service Management Mobile Application failed to show all the icons

Article Id: 103554

Status: Published

Updated On: 27-06-2018 12:04

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

After upgrading the latest version of iOS (11.4) the SDM mobile application failed to show all the icons for a single user.

Cause:

The application was not properly refresh by the iOS after the upgrade.

Environment:

Service Desk 17.1
SDM Mobile app 3.1.13
iOS

Resolution:

Reinstall the SDM mobile application in the mobile device.
1. To remove the app follow the steps of the link: How to delete apps on your iPhone, iPad, and iPod touch
2. To install the app, download the SDM mobile application from the app store.