ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

When trying to load the CA SDM Web Services URL in SOAP, it throws the following exception: Unexpected element: OPEN_TAG


Article ID: 103542


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


The following error appears when loading SDM WebServices URL in SOAPUI:

Error loading [ ttp://<SDM hostname>:<port>/axis/services/USD_R11_WebService]:
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected element: OPEN_TAG


The Initial WSDL URL set in the SOAPUI project is wrong.


CA Service Desk Manager and higher.


  • Create a new SOAP project in SOAPUI
  • Enter a Project Name
  • In the Initial WSDL set: http://<SDM hostname>:<port>/axis/services/USD_R11_WebService?wsdl
  • Where <SDM hostname> is the server where Service Desk Manager is running WebServices.
  • Where <port> is the tomcat port number where WebServices are running: Example: 8080