When trying to load the CA SDM Web Services URL in SOAP, it throws the following exception: Unexpected element: OPEN_TAG

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears when loading SDM WebServices URL in SOAPUI:

Error loading [ ttp://<SDM hostname>:<port>/axis/services/USD_R11_WebService]:
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected element: OPEN_TAG



 

Cause

The Initial WSDL URL set in the SOAPUI project is wrong

Environment

Service Desk Manager 12.9 and later

Resolution

1. Create a new SOAP project in SOAPUI
2. Enter a Project Name
3. In the Initial WSDL set: http://<SDM hostname>:<port>/axis/services/USD_R11_WebService?wsdl

Where <SDM hostname> is the server where Service Desk Manager is running WebServices.
Where <port> is the tomcat port number where WebServices are running. Example: 8080