When trying to load the CA SDM Web Services URL in SOAP, it throws the following exception: Unexpected element: OPEN_TAG

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Article ID: 103542

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears when loading SDM WebServices URL in SOAPUI:

Error loading [ ttp://<SDM hostname>:<port>/axis/services/USD_R11_WebService]:
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected element: OPEN_TAG

Cause

The Initial WSDL URL set in the SOAPUI project is wrong.

Environment

CA Service Desk Manager and higher.

Resolution

  • Create a new SOAP project in SOAPUI
  • Enter a Project Name
  • In the Initial WSDL set: http://<SDM hostname>:<port>/axis/services/USD_R11_WebService?wsdl
  • Where <SDM hostname> is the server where Service Desk Manager is running WebServices.
  • Where <port> is the tomcat port number where WebServices are running: Example: 8080
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