When trying to load the CA SDM Web Services URL in SOAP, it throws the following exception: Unexpected element: OPEN_TAG

Article Id: 103542
Status: Published
Updated On: 27-06-2018 11:50
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

The following error appears when loading SDM WebServices URL in SOAPUI:

Error loading [ ttp://<SDM hostname>:<port>/axis/services/USD_R11_WebService]:
org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected element: OPEN_TAG



 

Cause:

The Initial WSDL URL set in the SOAPUI project is wrong

Environment:

Service Desk Manager 12.9 and later

Resolution:

1. Create a new SOAP project in SOAPUI
2. Enter a Project Name
3. In the Initial WSDL set: http://<SDM hostname>:<port>/axis/services/USD_R11_WebService?wsdl

Where <SDM hostname> is the server where Service Desk Manager is running WebServices.
Where <port> is the tomcat port number where WebServices are running. Example: 8080