A few dashboards in CABI Jasper for Spectrum do not load

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Article ID: 103524

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Updated On:

Products

CA Spectrum

Issue/Introduction

When running the dashboards in CABI Jasper they are not loading but do not present an error.

Cause

This is generally caused by large amounts of data.

By default our dashboards will show a months worth of data, for most customers this is too much.

Environment

Release: Spectrum 10.2.3
Component: SPCJSP

Resolution

The fix is scaling back the time the dashboards show from a month to only a week.

This issue has been address in the 10.02.03.PTF_10.2.331 patch for 10.2.3.

Contact CA Support for this patch.

This issue has also been addressed in Spectrum 10.3.0 and greater.