A few dashboards in CABI Jasper for Spectrum do not load

Article Id: 103524

Status: Published

Updated On: 20-04-2020 08:51

Products:

CA Spectrum

Issue/Introduction:

When running the dashboards in CABI Jasper they are not loading but do not present an error.

Cause:

This is generally caused by large amounts of data.

By default our dashboards will show a months worth of data, for most customers this is too much.

Environment:

Release: Spectrum 10.2.3
Component: SPCJSP

Resolution:

The fix is scaling back the time the dashboards show from a month to only a week.

This issue has been address in the 10.02.03.PTF_10.2.331 patch for 10.2.3.

Contact CA Support for this patch.

This issue has also been addressed in Spectrum 10.3.0 and greater.