SUPPORT AUTOMATION- SERVERCA Service Desk Manager - Unified Self ServiceCA Service Desk ManagerCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
Analysts claiming that they get a certification alert for "EFS" and that the certification will finish at the end of the month if they work with CA Service Desk Manager GUI. What does this mean?
Environment
CA Service Desk Manager 14.1 CA Service Desk Manager 17.1
Resolution
Encrypting File System (EFS) is an encryption service found in Windows 10, A cousin to BitLocker, which can encrypt entire drives at once, EFS lets you encrypt individual files and folders. This has nothing to do with CA Service Desk Manager.