EFS Certification Alert

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Analysts claiming that they get a certification alert for "EFS" and that the certification will finish at the end of the month if they work with CA Service Desk Manager GUI. What does this mean?

Environment

CA Service Desk Manager 14.1
CA Service Desk Manager 17.1

Resolution

Encrypting File System (EFS) is an encryption service found in Windows 10, A cousin to BitLocker, which can encrypt entire drives at once, EFS lets you encrypt individual files and folders.
This has nothing to do with CA Service Desk Manager.