User name is displayed as 'undefined'

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• After an upgrade, the user name shows 'undefined' on the upper right.
• My name does not appear next to the icon with my initials

Cause

The problem is the cache not being updated after the upgrade.

Environment

All Supported Releases

Resolution

1. To resolve this, flush the Clarity cache.
2. If that doesn't help, also try clearing the browser cache.

 

Additional Information

Please, refer to this article for the complete information on how to clear the caches in Clarity PPM: 23812 - Clarity PPM: How to flush or clear the cache?

Similar problems might be encountered in the New UX. Refer to this article : 141041 - Avatar Displayed as 'Unknown' in the New UX