Some of the UIM alarms are missing from SOI console

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Article ID: 103459

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction



Some of the UIM alarms are in UIM console but they are missing from the SOI console. All other UIM alarms are showing up on the SOI console

Environment

Release:
Component: SOIMGR

Resolution

CI's for the missing alerts were in maintenance. By default SOI hides the alert for CI's in maintenance, once we unchecked the "Hide Alerts for Services and Infrastructure Items that are currently in Maintenance" in Alert Filter in SOI console the missing alerts appeared.