Some of the UIM alarms are missing from SOI console

Article Id: 103459

Status: Published

Updated On: 26-06-2018 12:40

Products:

CA Service Operations Insight (SOI)

Issue/Introduction:

Some of the UIM alarms are in UIM console but they are missing from the SOI console. All other UIM alarms are showing up on the SOI console

Environment:

Release:
Component: SOIMGR

Resolution:

CI's for the missing alerts were in maintenance. By default SOI hides the alert for CI's in maintenance, once we unchecked the "Hide Alerts for Services and Infrastructure Items that are currently in Maintenance" in Alert Filter in SOI console the missing alerts appeared.