1. Modify your uc4config.xml for AE Client Trace:
-- Located at <Apache Tomcat Installation>/webapps/<ECC Name>/config/uc4config.xml
Change the line reading:
<trace count="10" xml="0"></trace>
to
<trace count="10" xml="3"></trace>
2. Modify your logback.xml for Tomcat Trace:
-- Located at <Apache Tomcat Installation>/webapps/<ECC Name>/config/logback.xml
Change the line reading:
<root level="INFO">
to
<root level="TRACE">
3. Backup your current Tomcat log directory (<Apache Tomcat Installation>/logs) in case the error is not easily reproducible.
4. Remove contents of log directory.
5. Restart the Tomcat Server.
6. Replicate the issue.
7. Stop the Tomcat Server.
8. Change the values back to original settings in steps 1 and 2.
9. Zip the contents of the Tomcat log directory and send to CA Support through the case.
-- If file size is too large, please upload to our Automic FTP site - https://ft.us.automic.com/dropbox/~Cv2PH8 - and reference the case #.
10.) Restart the Tomcat Server.