Could not Export Attachments for few ideas

Article Id: 103431

Status: Published

Updated On: 26-06-2018 08:49

Products:

CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS STARTER PACK-CLARITY PPM

Issue/Introduction:

I am currently facing issues to XOG out attachments for few ideas. Note that not all Ideas are having this issues. Only few but would like to know the reason as I expect there might be more. Below warning seen in the XOG output file:
XOG-9100: Failed to export document(s) on object type: idea, ObjectID/Name=ID-XXXXX

Cause:

One of the files attached to the idea instance could not be opened, after reviewing app-ca.log log it was identified that file did not exist in the filestore.

Environment:

SaaS

Resolution:

Removed the document that was missing in filestore via UI and after that other documents were successfully XOG out with the instance.