unable to get disk IO read write from unix servers
Article ID: 103427
Updated On:
Products
DX Infrastructure Management
NIMSOFT PROBES
Issue/Introduction
Unable to capture disk IO needs in performance reports
Tried to upgrade the cdm probe as well to version 6.20 and 6.30 but still not able to capture any IO related performance data.
Tried to upgrade the cdm probe as well to version 6.20 and 6.30 but still not able to capture any IO related performance data.
Cause
incorrect path variable entered in the Controller probe
Environment
UIM 8.51
cdm 6.30 (also tried 6.0)
Red Hat Enterprise Linux Server release 7.2
cdm 6.30 (also tried 6.0)
Red Hat Enterprise Linux Server release 7.2
Resolution
First verify that the iostat messages for related devices are populated in logs and call_back.
Use the DR Nimbus as well.
On the affected robot -> Open controller probe -> Setup -> Environment
Ensure that the variable PATH is not customized with different values. Compare with a working robot and update accordingly.
In this example the correct path was:
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/root/bin"
Restart controller and cdm probe
Required metrics started to populate the Reports.
Use the DR Nimbus as well.
On the affected robot -> Open controller probe -> Setup -> Environment
Ensure that the variable PATH is not customized with different values. Compare with a working robot and update accordingly.
In this example the correct path was:
"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/root/bin"
Restart controller and cdm probe
Required metrics started to populate the Reports.
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