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unable to get disk IO read write from unix servers

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Article ID: 103427

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

Unable to capture disk IO needs in performance reports
Tried to upgrade the cdm probe as well to version 6.20 and 6.30 but still not able to capture any IO related performance data. 

Cause

incorrect path variable entered in the Controller probe
 

Environment

UIM 8.51
cdm 6.30 (also tried 6.0)

Red Hat Enterprise Linux Server release 7.2 

Resolution

First verify that the iostat messages for related devices are populated in logs and call_back.
Use the DR Nimbus as well.

On the affected robot -> Open controller probe -> Setup -> Environment 

Ensure that the variable PATH is not customized with different values. Compare with a working robot and update accordingly.

In this example the correct path was:

"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/root/bin"

Restart controller and cdm probe

Required metrics started to populate the Reports.