As a Rally user, you find that the count on a work item tab does not match the number of items listed on that page.
You may also find that when trying to update the Schedule State of a User Story, you receive this error:
"An error occurred while saving your changes. Error setting value for field [ Schedule State ]: Could not set state for the parent object directly"
This can be caused by the following scenarios:
This example shows a parent User Story with child User Stories but this article applies to any Parent/Child relationship.
A new feature was recently added to the Quick Details Pages (QDP) which shows children in closed projects. Please check QDP as a first step. If that does not show the missing stories, please proceed with the steps below.
The Test Cases tab may also show a different value on the tab if there are Test Cases associated with a child user story. Please see TEC1612457 for more info.
A user may execute these steps initially but if you are unable to find the missing work items, a Sub Admin should be engaged to run the same queries with their credentials.