Unable to connect agent after Upgrade Assistant Installation

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Article ID: 103414

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Customers may encounter an issue where they are unable to connect an agent to the scheduler after the installation of the AutoSys Upgrade Assistant.

Cause

CSAM gets upgraded with the Upgrade Assistant and may cause issues with connectivity.

Environment

Release:
Component: SYSAGT

Resolution

Create a backup of "C:\Program Files (x86)\CA" directory on the effected server which contained the updated CSAM and other binaries.
Restore the directory from a backup before the changes were made.