SPC-OCP-10048: The Archive Manager process exited with error: Unknown error.

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Article ID: 103393

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Updated On:

Products

CA Spectrum

Issue/Introduction

The Secondary (FT) SpectroServer Archive Manager is crashing When we are starting the ARCHMGR from the Control Panel we get the below message error: 

SPC-OCP-10048: The Archive Manager process exited with error: Unknown error. 

on the ARCHMGR.OUT it will state that a dmp file is created:

Saved full memory diagnostic file to 'D:\win32app\Spectrum\SS\DDM\support\ArchMgr.mdmp'  (Provide this file to the Support Case to be analyzed)
When Analyzing this dmp file you will see the STACK message:

Probably caused by : msvcr120.dll ( msvcr120!memcpy+232 )

Cause

The crash is due to incompatible Microsoft run-time binary msvcr120 on Windows 2008 R2.

Environment

CA Spectrum

OS Windows (Only)

Resolution

Please check for the following:
 
1. Find the ArchMgr.exe executable under $SPECROOT/SS/DDM  

2. Select/click on it - doing then a right_click - select the properties  

3. Find here the "compatibility tab - and enable compatibility to early Windows server release (i.e. Windows Server 2008 SP1)  

4. Verify if that helps to get ArchMgr.exe executable started