Reports preview error

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Article ID: 103355

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Updated On:

Products

CA Application Lifecycle Conductor

Issue/Introduction

Have you ever seem something like this?
ERROR HTTP 500 when preview a reports from ALC BIRT

Cause

Root cause was not found.  It was observed that newer versions of Java after 8.0_65 will result in this type of problem.  But, earlier versions of Java don't display the same behavior.

Environment

CA Application Lifecycle Conductor v3

Resolution

We tried some actions, those that have apparently worked are: 

- Downgrade jdk-8u172 to jdk-8u65 
- Install Mozilla Firefox and make it the preferred external browser from "Web Browser Preference" settings. 

It is important to clarify that we have some similar environments and nothing similar has happened to us.