CA APM TIM upgrade shows "Could not find the existing TIM's install settings."
Article ID: 103353
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
Running timInstall.bin and selecting Upgrade locates the existing TIM instance but then fails to find its install settings as follows:
# ./timInstall.bin
******************************************************
Checking Pre-requisites
******************************************************
OS Version check ... PASSED
Platform Version check ... PASSED
Duplicate TIMs check ... PASSED
RPM dependencies check ... PASSED
******************************************************
===============================================================================
Choose Installation option
---------------------------
We have detected an existing TIM installation on the machine.
What would you like to do?:
->1- Upgrade
2- Fresh Install [ This will erase the existing TIM instance ]
3- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
===============================================================================
Confirm Upgrade Settings
------------------------
The existing TIM instance was installed with settings:
** Install TIM into the default httpd server
** Update Firewall settings
** Installation path prefix = /opt
Would you like to use the same settings?:
->1- Yes
2- No [ This will erase the existing TIM instance ]
3- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
===============================================================================
Confirm TIM Upgrade
--------------------
You have chosen to upgrade TIM.
Confirm to execute the upgrade:
->1- Yes
2- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
!!!!!!! Could not find the existing TIM's install settings. Try Fresh Install !!!!!!!
# ./timInstall.bin
******************************************************
Checking Pre-requisites
******************************************************
OS Version check ... PASSED
Platform Version check ... PASSED
Duplicate TIMs check ... PASSED
RPM dependencies check ... PASSED
******************************************************
===============================================================================
Choose Installation option
---------------------------
We have detected an existing TIM installation on the machine.
What would you like to do?:
->1- Upgrade
2- Fresh Install [ This will erase the existing TIM instance ]
3- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
===============================================================================
Confirm Upgrade Settings
------------------------
The existing TIM instance was installed with settings:
** Install TIM into the default httpd server
** Update Firewall settings
** Installation path prefix = /opt
Would you like to use the same settings?:
->1- Yes
2- No [ This will erase the existing TIM instance ]
3- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
===============================================================================
Confirm TIM Upgrade
--------------------
You have chosen to upgrade TIM.
Confirm to execute the upgrade:
->1- Yes
2- Cancel & Exit
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE
DEFAULT:1
!!!!!!! Could not find the existing TIM's install settings. Try Fresh Install !!!!!!!
Environment
CA APM TIM 9.7,10.x
Resolution
Starting the existing TIM.
Re-run the installer which then finds the existing TIM install settings.
Re-run the installer which then finds the existing TIM install settings.
Additional Information
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