When opening a ticket through Quick Profile, the menu bar options are different than when the ticket is opened from the scoreboard.

Article Id: 103347

Status: Published

Updated On: 12-09-2018 15:36

Products:

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction:

Why are custom menu bar options that are added to the menubar_sd.htmpl visible when opening the ticket from the scoreboard but are not visible when the ticket is opened via quick profile?

Environment:

Release:
Component: USRD

Resolution:

There is a separate htmpl form for the quick profile menu bar called menubar_qp.htmpl so any menu bar customizations that are made to menubar_sd.htmpl need to also be made to menubar_qp.htmpl for the options to appear when opening the ticket via quick profile.