17.1- ant add-spadmin-user not working - DE41426

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to elevate user to Service Delivery Admin via command line, java error occurs and user never gets elevated.

When using the "ant add-spadmin-user" command to assign "Service Delivery Admin" role to an existing user via catalog's command line  based on:

https://docops.ca.com/ca-service-management/17-1/en/installing/post-installation-tasks/ca-service-catalog-post-installation-tasks

After the command is executed, the user still has its default role and no changes are made.


 

Cause

It was a bug in 17.1 GA version 

Environment

Service Catalog 17.1 

Resolution

Service Catalog 17.1 rollup1 patch .  You can download 17.1 rollup1 patch from the following web site :

https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-catalog-ican-view-solutions-patches.html

Additional Information

Service Management 17.1 rollup1 patch availability announcement :
https://support.ca.com/us/product-content/status/announcement-documents/2018/ca-service-management-17-1-roll-up-patch-1-ga-announcement.html