17.1- ant add-spadmin-user not working - DE41426
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Article ID: 103342
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Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When trying to elevate user to Service Delivery Admin via command line, java error occurs and user never gets elevated.
When using the "ant add-spadmin-user" command to assign "Service Delivery Admin" role to an existing user via catalog's command line based on:
https://docops.ca.com/ca-service-management/17-1/en/installing/post-installation-tasks/ca-service-catalog-post-installation-tasksAfter the command is executed, the user still has its default role and no changes are made.
Cause
It was a bug in 17.1 GA version
Environment
Service Catalog 17.1
Resolution
Service Catalog 17.1 rollup1 patch . You can download 17.1 rollup1 patch from the following web site :
https://support.ca.com/us/product-content/recommended-reading/technical-document-index/ca-service-catalog-ican-view-solutions-patches.html
Additional Information
Service Management 17.1 rollup1 patch availability announcement :
https://support.ca.com/us/product-content/status/announcement-documents/2018/ca-service-management-17-1-roll-up-patch-1-ga-announcement.html
Feedback
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