Integration with CAPM 3.5

Article Id: 103325

Status: Published

Updated On: 31-08-2018 03:06

Products:

CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

I am getting the following error when trying to see Spectrum Alarm data in CAPM: "Please check the credentials entered on the Data Source settings. The server returned: Unauthorized" I have followed the steps outlined below but this did not resolve the issue.
https://comm.support.ca.com/kb/no-information-in-alarms-tab/kb000009290

Cause:

The root cause of this issue is a deprecated method in tomcat.

Environment:

CAPM 3.5
Spectrum 10.2.x

Resolution:

We use a newer version of Tomcat in Spectrum 10.3.
Please upgrade to spectrum 10.3 or newer.