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Error downloading PDF of Netmaster 12.2 Install Guide


Article ID: 103309


Updated On:


CMDB for z/OS NetSpy Network Performance NetMaster Network Automation SOLVE NetMaster Network Management for SNA NetMaster Network Management for TCP/IP NetMaster File Transfer Management


Trying to download the Installation Manual of CA-Netmaster R12.2 and I'm getting errors as shown below:
<?xml version="1.0" encoding="UTF-8" standalone="true"?> 


- 500 java.lang.NullPointerException at at at at at sun.reflect.GeneratedMethodAccessor3180.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke( at java.lang.reflect.Method.invoke( at$ResponseOutInvoker$1.invoke( at$1.intercept( at at at at at$ResponseOutInvoker._dispatch( at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch( at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept( at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept( at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept( at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept( at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept( at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest( at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest( at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest( at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest( at com.sun.jersey.spi.container.servlet.WebComponent.service( at com.sun.jersey.spi.container.servlet.ServletContainer.service( at$JerseyOsgiServletContainer.doFilter( at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter( at at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter( at 


Release: SLOPFC00200-12.2-NetMaster-File Transfer Management


When you are in the main list looking at all the doc, select Installing.

You will see this


Last update March 20, 2018

For instructions to install, upgrade, migrate, and start CA NetMaster NM for TCP/IP, see Install or Upgrade CA NetMaster Products in the CA

There is a link to 'Install or Upgrade CA NetMaster Products'.

Please click on that.

Now try creating a PDF.

Apparently you are not actually in the manual yet until you click on that link, so it cannot create a PDF.