Team Center Experience Cards Showing "No Traffic" or "No Data"
Article ID: 103307
Updated On:
Products
APP PERF MANAGEMENT
CA Application Performance Management Agent (APM / Wily / Introscope)
CUSTOMER EXPERIENCE MANAGER
INTROSCOPE
Issue/Introduction
We noticed this morning that the experience cards are no longer showing data/traffic. We are still able to see metrics via Investigator (or drilling down to the vertices in Map view). We noticed in the logs that we started getting an Internal Server error:
03:07:01.288 AM PDT [ERROR] [pool-23-thread-4] [Manager.AppMap.RESTFederate] Error when invoking internal controller.
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor621.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.wily.introscope.appmap.em.services.impl.AGCServiceImpl$FollowerInvocationHandler$1.run(AGCServiceImpl.java:486)
at com.wily.introscope.appmap.em.services.impl.AGCServiceImpl.callFollowers(AGCServiceImpl.java:144)
at com.wily.introscope.appmap.em.services.impl.AGCFollowerServiceImpl.callFollowers(AGCFollowerServiceImpl.java:100)
at com.wily.introscope.appmap.em.services.ResponseWrapper.doRequest(ResponseWrapper.java:88)
at com.wily.introscope.appmap.em.services.ResponseWrapper.doRequest(ResponseWrapper.java:83)
at com.wily.introscope.appmap.rest.controllers.agc.AGCMetricController.getMetricValues(AGCMetricController.java:211)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.getMetricValuesWitthoutCache(AGCLandingControllerImpl.java:1659)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCacheRangeMetrics(AGCLandingControllerImpl.java:1859)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCacheRangeMetrics(AGCLandingControllerImpl.java:1842)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCache(AGCLandingControllerImpl.java:1878)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.synchronizeCache(AGCLandingControllerImpl.java:1717)
at sun.reflect.GeneratedMethodAccessor803.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:65)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.wily.introscope.appmap.rest.exceptions.RestApiException: INTERNAL_SERVER_ERROR
at com.wily.introscope.appmap.rest.controllers.MetricControllerImpl.getMetricValues(MetricControllerImpl.java:92)
... 26 more
Caused by: com.wily.introscope.spec.metric.BadlyFormedNameException: "Frontends|Apps| Web Application|URLs|" is not a legal Metric name
03:07:01.288 AM PDT [ERROR] [pool-23-thread-4] [Manager.AppMap.RESTFederate] Error when invoking internal controller.
java.lang.reflect.InvocationTargetException
at sun.reflect.GeneratedMethodAccessor621.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.wily.introscope.appmap.em.services.impl.AGCServiceImpl$FollowerInvocationHandler$1.run(AGCServiceImpl.java:486)
at com.wily.introscope.appmap.em.services.impl.AGCServiceImpl.callFollowers(AGCServiceImpl.java:144)
at com.wily.introscope.appmap.em.services.impl.AGCFollowerServiceImpl.callFollowers(AGCFollowerServiceImpl.java:100)
at com.wily.introscope.appmap.em.services.ResponseWrapper.doRequest(ResponseWrapper.java:88)
at com.wily.introscope.appmap.em.services.ResponseWrapper.doRequest(ResponseWrapper.java:83)
at com.wily.introscope.appmap.rest.controllers.agc.AGCMetricController.getMetricValues(AGCMetricController.java:211)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.getMetricValuesWitthoutCache(AGCLandingControllerImpl.java:1659)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCacheRangeMetrics(AGCLandingControllerImpl.java:1859)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCacheRangeMetrics(AGCLandingControllerImpl.java:1842)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.loadCache(AGCLandingControllerImpl.java:1878)
at com.wily.introscope.appmap.rest.controllers.agc.AGCLandingControllerImpl.synchronizeCache(AGCLandingControllerImpl.java:1717)
at sun.reflect.GeneratedMethodAccessor803.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.scheduling.support.ScheduledMethodRunnable.run(ScheduledMethodRunnable.java:65)
at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.wily.introscope.appmap.rest.exceptions.RestApiException: INTERNAL_SERVER_ERROR
at com.wily.introscope.appmap.rest.controllers.MetricControllerImpl.getMetricValues(MetricControllerImpl.java:92)
... 26 more
Caused by: com.wily.introscope.spec.metric.BadlyFormedNameException: "Frontends|Apps| Web Application|URLs|" is not a legal Metric name
Cause
Trouble handling the illegal metric name in the path. Some Frontend names ends with “|” and thus creating a bad metric name. In customer’s case its "Frontends|Apps|Booking Web Application|URLs|". “|” @ the end of URLs has caused this.
Environment
APM 10.7.0 SP 1
Resolution
Obtain the desktop fix in DE368014 or DE370152 and place on top of APM 10.7.0 SP1 .
This is now addressed in APM 10.7.0 HF11 and later.
This is now addressed in APM 10.7.0 HF11 and later.
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