System error, contact system administrator
Article ID: 103278
CLARITY PPM FOR ITG
CLARITY PPM FEDERAL
Clarity PPM On Premise - Application
Clarity PPM On Premise
Clarity PPM SaaS
The problem is that end-users were getting a "System error, contact system administrator ." in the UI whenever they tried to view an GE SDLC custom object instance.
Investigating, we found this error message in the logs:
Error message in the logs:
Caused by: java.sql.SQLSyntaxErrorException: [CA Clarity][Oracle JDBC Driver][Oracle]ORA-00904: "ODF_CA_SDLC_REQUEST"."PRIVACY_DOCS": invalid identifier
This means that PPM cannot recognize the attribute PRIVACY DOCS on the custom object SDLC REQUESTS.
CA PPM 14.4 SaaS
Deactivating and then activating the attribute resolved the problem.