Xtraction Error: "You do not have access to this dashboard"
Article ID: 103260
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
After upgrading to the Xtraction 2017.1 release, you might start to have the error "You do not have access to this dashboard" displayed at the Xtraction interface when viewing, exporting and refreshing dashboards. This error not happens always, but occasionally, even if creating dashboards as administrator user. This does not appear to be isolated to any particular dashboards. It occurs on dashboards that were created both pre-update and post-update to 2017.1.
In addition, you might see similar errors appearing at the Xtraction log files (in a default installation, logs are located under "C:\Program Files (x86)\Xtraction Software\Xtraction\Data\Log" folder):
ERROR Xtraction.Service.SecurityService - Error Xtraction.Model.SecurityException: You do not have access to this dashboard at Xtraction.Service.SecurityService.CurrentUserHasAccessToDashboard(Dashboard dashboard)
ERROR Xtraction.Service.DashboardService - Error Xtraction.Model.SecurityException: You do not have access to this dashboard at Xtraction.Service.SecurityService.CurrentUserHasAccessToDashboard(Dashboard dashboard) at Xtraction.Service.DashboardService.LoadDashboard(Int32 dashboardId, Boolean deserialize)
Note: you could enable verbose logging as per ref. document from 3rd-party vendor (Ivanti) to get more details:
How to Enable Verbose Logging for Xtraction
In addition, you might see similar errors appearing at the Xtraction log files (in a default installation, logs are located under "C:\Program Files (x86)\Xtraction Software\Xtraction\Data\Log" folder):
ERROR Xtraction.Service.SecurityService - Error Xtraction.Model.SecurityException: You do not have access to this dashboard at Xtraction.Service.SecurityService.CurrentUserHasAccessToDashboard(Dashboard dashboard)
ERROR Xtraction.Service.DashboardService - Error Xtraction.Model.SecurityException: You do not have access to this dashboard at Xtraction.Service.SecurityService.CurrentUserHasAccessToDashboard(Dashboard dashboard) at Xtraction.Service.DashboardService.LoadDashboard(Int32 dashboardId, Boolean deserialize)
Note: you could enable verbose logging as per ref. document from 3rd-party vendor (Ivanti) to get more details:
How to Enable Verbose Logging for Xtraction
Cause
This error message was identified as an issue by Ivanti (3rd-party vendor) development team.
Environment
Xtraction server 2016.3 / 2017.1 / 2017.2
Resolution
The solution to this issue is included in the Xtraction 2018.2 release.
Additional details can be found at 3rd party vendor (IVANTI), at below link:
Xtraction Downloads & Instructions
Note that this release still need to be certified with CA Service Desk Manager. Please keep a lookout on the CA Service Management community for future announcements regarding the availability of Xtraction 2018.2 version.
Additional details can be found at 3rd party vendor (IVANTI), at below link:
Xtraction Downloads & Instructions
Note that this release still need to be certified with CA Service Desk Manager. Please keep a lookout on the CA Service Management community for future announcements regarding the availability of Xtraction 2018.2 version.
Additional Information
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