17.1 select dropdown via Data Object auto suggest doesn't work- DE39525

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Article ID: 103257

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

We just upgraded our DEV environment to 17.1. I found that search as you type doesn't function correctly on select dropdown fields that are fed by data objects. We use these lookup feature on just about every form we have and need the search as you type functionality to work. Some of the select dropdown have 1000+ entries. In 14.1 if I start typing a few characters and stop it'll open up the list and auto suggest a match. in 17.1 this is no longer happening.

Cause

Service Catalog 17.1 broke the auto suggest feature.  It is a bug in catalog 17.1 GA 

Environment

Service Catalog 17.1 GA version

Resolution

Service Catalog 17.1 rollup1 patch 

Update: The patch only solves this if the report plugin is NOT using a variable. DE43685 is currently opened to address the problem of the search not working if a variable is also used.

Additional Information

https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-0-1-release-notes