ITCM 14 - caf stop hung

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

caf stop hung with a loop of following messages in DSM logs TRC_CF_CAF_SERVICES*.log :
 

...
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6135 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6136 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6137 waitHint: 40000

...

 

Environment

CA ITCM 14.0
CA ITCM 14.0 SP1

 

Resolution

Please contact CA Technical Support in order to request following fix :

• T533292 for ITCM 14.0
• T533322 for ITCM 14.0 SP1

 

PROBLEM SYMPTOM: WIN-CAF STOP HUNG                                 
                 ----------------------------------------------------
                 When machine is shutdowned or CAF is stopped, CAF
                 gets hung causing machine not to shutdown/restart
                 properly.