ITCM 14 - caf stop hung

Article Id: 103240
Status: Published
Updated On: 25-06-2018 04:25
Products:
CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager
Issue/Introduction:


caf stop hung with a loop of following messages in DSM logs TRC_CF_CAF_SERVICES*.log :
 

...
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6135 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6136 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls:  SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN   checkPoint: 6137 waitHint: 40000
...

 

Environment:


CA ITCM 14.0
CA ITCM 14.0 SP1

 

Resolution:


Please contact CA Technical Support in order to request following fix :

  • T533292 for ITCM 14.0
  • T533322 for ITCM 14.0 SP1


 
PROBLEM SYMPTOM: WIN-CAF STOP HUNG                                 
                 ----------------------------------------------------
                 When machine is shutdowned or CAF is stopped, CAF
                 gets hung causing machine not to shutdown/restart
                 properly.