ITCM 14 - caf stop hung

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Article ID: 103240

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

caf stop hung with a loop of following messages in DSM logs TRC_CF_CAF_SERVICES*.log :

...
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls: SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN checkPoint: 6135 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls: SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN checkPoint: 6136 waitHint: 40000
cfSetServiceStatus: state: SERVICE_STOP_PENDING controls: SERVICE_ACCEPT_STOP SERVICE_ACCEPT_SHUTDOWN checkPoint: 6137 waitHint: 40000

...

Environment

CA ITCM 14.0
CA ITCM 14.0 SP1

Resolution

Please contact CA Technical Support in order to request following fix :

T533292 for ITCM 14.0
T533322 for ITCM 14.0 SP1

PROBLEM SYMPTOM: WIN-CAF STOP HUNG
----------------------------------------------------
When machine is shutdowned or CAF is stopped, CAF
gets hung causing machine not to shutdown/restart
properly.