Gen HE model update.trn sent to CSE but not loaded

Products

• Gen
• Gen - Workstation Toolset
• Gen - Host Encyclopedia
• Gen - Run Time Distributed

Issue/Introduction

We sent our model from a z/OS Gen Host Encyclopedia (HE) to a remote Windows Client Server Encyclopedia (CSE) via an update.trn file which should be automatically processed by the CSE.
However when developers try to access the model through the Encyclopedia Client the model doesn't appear.
The HE update.trn seemed to be correctly sent to the CSE and we have excluded an HE problem because we have another CSE that receive models correctly.

Cause

CSE Model not created from update.trn file.

Resolution

The administrator had revoked some write access on the CSE server so despite the fact that the update.trn file was sent to the server it could not be created for processing.
After updating the permissions correctly, the update.trn is correctly created and processed by the CSE.

Additional Information

Check the Windows event logs, Gen CSE log files, and user authorizations.