New UX: Unable to switch from the Kanban Board to the List View on the Tasks tab if you come from the Staff tab
Article ID: 103215
CLARITY PPM FOR ITGCLARITY PPM FEDERALClarity PPM SaaS - ApplicationClarity PPM On Premise
STEPS TO REPRODUCE: 1. Login to the new UX: https://cppmXXXX.ondemand.ca.com/pm 2. Go to the Projects menu 3. Open any existing project https://cppmXXXX.ondemand.ca.com/pm/#/project/5001092/tasks 4. Go to the Tasks tab 5. Switch from the Board View to the List View 6. Changes are successful 7. Go to the Staff tab 8. Go to the Tasks tab 9. Switch from the Board View to the List View
Expected: Tasks to be loaded. To be able to switch between views. Actual: The Tasks screen is frozen and is unusable. Tasks are not even loaded. You are unable to switch between views.
This is caused by DE42065
CA PPM 15.4.1
This has been fixed within 18.104.22.168
The below workaround can be used for v15.3 but does not work from v15.4 Click F5 to refresh the page OR Go to the Documents tab and back to the Tasks tab
Please note this is a corner case of defect DE40163 which was fixed in 15.4.1
For further details: https://comm.support.ca.com/kb/not-able-to-switch-from-kanban-board-to-task-list-in-a-project-in-the-new-ux/kb000077701
Reference KB000093171 - What are the known New User Experience (UX) defects? Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?