New UX: Unable to switch from the Kanban Board to the List View on the Tasks tab if you come from the Staff tab


Article ID: 103215


Updated On:


Clarity PPM SaaS Clarity PPM On Premise


1. Login to the new UX:
2. Go to the Projects menu
3. Open any existing project
4. Go to the Tasks tab
5. Switch from the Board View to the List View
6. Changes are successful
7. Go to the Staff tab
8. Go to the Tasks tab
9. Switch from the Board View to the List View

Expected: Tasks to be loaded. To be able to switch between views. 
Actual: The Tasks screen is frozen and is unusable. Tasks are not even loaded. You are unable to switch between views.


This is caused by DE42065


CA PPM 15.4.1 


This has been fixed within

The below workaround can be used for v15.3 but does not work from v15.4
Click F5 to refresh the page 
Go to the Documents tab and back to the Tasks tab

Additional Information

Please note this is a corner case of defect DE40163 which was fixed in 15.4.1

For further details:

Reference KB000093171 - What are the known New User Experience (UX) defects?
Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?