New UX: Unable to switch from the Kanban Board to the List View on the Tasks tab if you come from the Staff tab

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Article ID: 103215

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

STEPS TO REPRODUCE:
1. Login to the new UX:
   https://cppmXXXX.ondemand.ca.com/pm
2. Go to the Projects menu
3. Open any existing project
   https://cppmXXXX.ondemand.ca.com/pm/#/project/5001092/tasks
4. Go to the Tasks tab
5. Switch from the Board View to the List View
6. Changes are successful
7. Go to the Staff tab
8. Go to the Tasks tab
9. Switch from the Board View to the List View

Expected: Tasks to be loaded. To be able to switch between views. 
Actual: The Tasks screen is frozen and is unusable. Tasks are not even loaded. You are unable to switch between views.

Cause

This is caused by DE42065

Environment

CA PPM 15.4.1 

Resolution

This has been fixed within 15.4.1.1

The below workaround can be used for v15.3 but does not work from v15.4
Click F5 to refresh the page 
OR 
Go to the Documents tab and back to the Tasks tab

Additional Information

Please note this is a corner case of defect DE40163 which was fixed in 15.4.1

For further details:
https://comm.support.ca.com/kb/not-able-to-switch-from-kanban-board-to-task-list-in-a-project-in-the-new-ux/kb000077701

Reference KB000093171 - What are the known New User Experience (UX) defects?
Reference KB000093166 - Where can I find New User Experience (UX) knowledge documents?