ems failed after upgrade

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrading ems to version 10.1.7, it fails to start.
In the ems.log file, we see: "com.nimsoft.events.common.exception.EMSRestartException: Data Store Open Failed "

Jun 22 10:14:22:557 [main, ems] EMS - shutdownAndRestartCleanup end 
Jun 22 10:16:27:288 [main, ems] Started quartz scheduler 
Jun 22 10:16:30:968 [main, ems] ****************[ Booting ]**************** 
Jun 22 10:16:30:969 [main, ems] version 10.1.7 
Jun 22 10:16:31:124 [main, ems] Probe exception: com.nimsoft.events.common.exception.EMSRestartException: Data Store Open Failed  

Note: same issue has been also reported when upgrading ems to 10.24 and 10.33

Environment

UIM 8.51, 9.02, 20.1, 20.3, 20.4
EMS 10.1.7 through 10.33

Cause

Possible EMS DB corruption.

Resolution

Please do the following: 
- deactivate the ems probe 
- Delete ems db folder from the following location: <UIM_Installation>\Nimsoft\probes\service\ems\db 
- activate the ems probe. 

after you will see ems start properly.